Telesales/Marketing assistant vacancy

We are looking for an enthusiastic telesales/marketing assistant to contribute in generating sales for our company and assisting with day to day marketing tasks

Salary: Competitive depending on age and experience

Location:  Caerphilly, South Wales

Job Type: Part -Time, Permanent (3 days 8:30am – 5:00pm)

The goal is to help the company grow by bringing in customers and developing business. Strong interpersonal and customer service skills needed to help build a rapport and recognise potential sales opportunities.

Qualities:

Shy, retiring types need not apply! You need to have plenty of confidence with a charming and persuasive personality. You will need to demonstrate:

• Excellent communication and listening skills and superior people skills
• Be comfortable presenting products and services over the phone
• A polite and friendly manner
• Lots of initiative
• A positive attitude
• The ability to think on your feet

It’s also important to be able to deal with negative responses from customers who don’t want to talk to you, and above all, you must enjoy the buzz of working under pressure and meeting tough targets.

Responsibilities:

• Contact potential or existing customers to inform them about a product or service using carefully targeted information
• Answer questions about products or the company
• Ask questions to understand customer requirements to assist with the closing of sales
• Direct prospects to the sales team when needed
• Enter and update customer information in the database
• Keep records of calls and sales and note useful information
• Build relationships with customers and gain their trust

Requirements:

• Proven experience in telesales or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. Excel, PowerPoint) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

To apply this vacancy, email lauren@tps360.co.uk with a covering letter and CV