Telesales/Marketing assistant vacancy

We are looking for an enthusiastic telesales/marketing assistant to contribute in generating sales for our company and assisting with day to day marketing tasks


Salary: Competitive depending on age and experience

Location:  Caerphilly, South Wales

Job Type: Part -Time, Permanent (3 days 8:30am – 5:00pm)


The goal is to help the company grow by bringing in customers and developing business. Strong interpersonal and customer service skills needed to help build a rapport and recognise potential sales opportunities.



Shy, retiring types need not apply! You need to have plenty of confidence with a charming and persuasive personality. You will need to demonstrate:


  • Excellent communication and listening skills and superior people skills
  • Be comfortable presenting products and services over the phone
  • A polite and friendly manner
  • Lots of initiative
  • A positive attitude
  • The ability to think on your feet


It’s also important to be able to deal with negative responses from customers who don’t want to talk to you, and above all, you must enjoy the buzz of working under pressure and meeting tough targets.



  • Contact potential or existing customers to inform them about a product or service using carefully targeted information
  • Answer questions about products or the company
  • Ask questions to understand customer requirements to assist with the closing of sales
  • Direct prospects to the sales team when needed
  • Enter and update customer information in the database
  • Keep records of calls and sales and note useful information
  • Build relationships with customers and gain their trust



  • Proven experience in telesales or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. Excel, PowerPoint) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints


To apply this vacancy, email with a covering letter and CV

TPS360 Shortlisted for FeRFA Award 2017

FeRFA Large Commercial Project Award 2017:  St Fagan’s – National Museum of History, Cardiff (joint award with Flowcrete)

The winning entry will be announced by guest presenter, Jo Caulfield, at the Black-Tie Awards Dinner on Friday 17th November 2017 at The Belfry Hotel. 


Utilising funding from the Heritage Lottery Fund and the Welsh Government, St Fagan’s National History Museum in Cardiff underwent a massive £25m makeover that included both new build and refurbishment works both of which TPS360 were an integral part of.


We were successful in the competitive process to be selected by the main contractor Kier Construction to play a key role in redeveloping Wales’ most popular heritage attraction within tight timescales and budgetary restrictions. As a local provider, we were able to offer technical support and advice to the client and provide a turnkey solution to this aspect of the project.


Whilst on site, the main contractor carried out an APR Health & Safety inspection.  At the time of the inspection, our operatives were grinding an area using remote-controlled grinders and triple filter extract systems which was witnessed by the safety advisor. Impressed with the use of the machinery in a professional manner and how the risk exposure of HAVS and dust to operatives and the environment were significantly reduced resulted in the site receiving a BLUE award, this means it was recognised that we went above and beyond the standard procedures and excelled in safety performance.


Flowcretes Mondeco Mirrazzo range of seamless terrazzo flooring was installed to a suspended walkway and entrance/lobby area. On-going investment in high tech grinding and polishing equipment, and in our workforce ensured we are able to deliver this high quality product.


Congratulations to all involved with this project and good luck.


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Resin Flooring Installer


We have an excellent opportunity for a resin flooring installer, working in our fast growing business in the construction industry. It is envisaged that the successful candidate will work as part of our site teams delivering resin flooring installations to TPS360’s clients.(


TPS360 are an established leading installation contractor in the fields of resin flooring, polished concrete, surface preparation, specialist screeding, hygienic cladding & cold store systems and concrete repairs & waterproofing.

Working across a diverse industry sector including; food, manufacturing, aerospace, automotive, healthcare, retail and leisure, industrial and commercial. As members of FeRFA (the Resin Flooring Association), our capabilities are wide and ranging to meet the needs of our clients.

Based in Caerphilly, near Cardiff in South Wales and working UK wide we are gaining a reputation for quality and customer service which is setting us apart from our competition and helping us to continue growing our prestigious client list


The Job


  • Travelling to clients sites to carry out works
  • Surface preparation works
  • Installing resin flooring systems
  • Ensuring high levels of quality are achieved
  • Ensuring Health and Safety of yourself and others
  • Helping to control costs and reduce waste
  • To represent and uphold the brand of TPS360
  • To contribute towards continuous improvement of the business


  • Good numeracy skills to be able to measure and quantify product consumption
  • Good literacy skills to interpret drawings, instruction and to report on completed works
  • Flexible in approach to the role to meet business requirements
  • High level of integrity and trust
  • To be a hardworking and reliable team member
  • Confident approach in dealing with clients and site issues
  • Required to work unsociable hours
  • Good attention to detail
  • Flexible



  • A full clean driving license
  • FeRFA NVQ Level 2 qualification in Resin Flooring or Surface preparation or equivalent experience
  • CSCS or SSTS qualified
  • Experience using a trowel



  • Attractive basic salary
  • Funded training and development
  • Life insurance
  • Contributory pension scheme


Please apply in writing and attach your CV for the attention of Lauren Ashcroft